Terms and Conditions
These general terms and conditions of sale (GTC) govern the relations between [Name of the store], registered under number [SIRET or registration number], whose head office is located at [full address], and any natural or legal person wishing to make a purchase via the website [URL of the site].
Last updated: [Date]
1. Purpose
These General Terms and Conditions aim to define the conditions under which the products are sold to the buyer via the website [Name of the store]. They govern all the steps necessary for placing and tracking the order.
By placing an order on the site, the buyer accepts without reservation all of these General Terms and Conditions.
2. Products
The products offered for sale are those appearing on the [Store Name] website on the date the user consults the site, within the limit of available stocks. [Store Name] strives to present and describe the products with the greatest accuracy. However, if errors or omissions could appear in this presentation, [Store Name] cannot be held liable.
Product photographs are not contractually binding.
3. Price
Product prices are indicated in euros (€) including all taxes (TTC), excluding delivery costs. Delivery costs are specified in the order summary, before validation and payment.
[Store Name] reserves the right to change its prices at any time. However, the price applied will be the one in effect at the time the buyer validates the order.
4. Order
To place an order, the buyer must select the products on the site, add them to the cart, and follow the validation instructions. It is necessary to create an account or provide information such as the delivery address and payment method.
Once the order has been validated, the buyer will receive a confirmation email summarizing all the elements of the order. [Name of the store] reserves the right to refuse any order for legitimate reasons, in particular in the event of a problem with payment or availability of products.
5. Payment
Payment for orders is made by credit card (via a secure platform such as Shopify Payments, PayPal, or other), or any other payment method accepted by [Store Name]. Payment is due in full when the order is placed.
The buyer's banking information is not retained by [Store Name], in accordance with current regulations.
6. Delivery
Products are shipped to the delivery address indicated when ordering. [Store Name] offers several delivery methods which are detailed on the site.
The delivery time is specified when the order is validated and may vary depending on the destination and the delivery method chosen. [Name of the store] cannot be held responsible for delivery delays attributable to the carrier.
7. Right of withdrawal
In accordance with current legislation, the buyer has a period of 14 days from receipt of the order to exercise their right of withdrawal without having to provide a reason.
To exercise this right, the buyer must notify [Store Name] by email at [contact email address]. Products must be returned in their original condition, unused, and in their original packaging. Return shipping costs are the responsibility of the buyer, except in the case of a defective product.
Refund will be made within [X business days] after receipt and inspection of the returned product.
8. Warranty
All products sold benefit from the legal guarantee of conformity and the guarantee against hidden defects, in accordance with legal provisions. If a product is defective or non-compliant, the buyer can request its replacement or refund.
Any complaints must be made by email to [contact email address] indicating the problem encountered, accompanied by evidence (photos, description).
9. Liability
[Store name] cannot be held responsible for any indirect or immaterial damage linked to the use of products purchased on the site.
In the event of a technical problem affecting the website or preventing access to the services, [Name of the store] cannot be held liable.
10. Personal data
Personal information collected when placing an order is processed in accordance with our [Privacy Policy] and is strictly used for order processing and improving our service.
11. Intellectual Property
All elements of the [Store Name] website (texts, images, logos, videos, etc.) are protected by copyright. Any reproduction or use of these elements without prior authorization is strictly prohibited.
12. Applicable law
These General Terms and Conditions are governed by French law. In the event of a dispute, the competent courts will be those of the jurisdiction of [city of head office] or, if the buyer is an individual, those of his place of residence.