Return policy
At [Store Name], customer satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you have 14 days from receipt of your order to return an item to us and request an exchange or refund.
Return conditions
To be eligible for a return, your item must meet the following conditions:
- The product must be unused , in the same condition that you received it, and in its original packaging .
- The articles must be accompanied by the proof of purchase or receipt.
- Certain items such as [specify non-returnable items, eg: underwear, sale items, gift cards, etc.] cannot be returned.
Return Process
- To initiate a return, please contact us at [contact email address] with your order number and reason for return.
- We will provide you with detailed instructions on how to do this and, if necessary, a return label.
- Once the item is returned and inspected, we will send you an email to confirm receipt of your return and the approval or denial of your request.
Refunds
If your return is approved, a refund will automatically be applied to your original method of payment within [X business days]. Please note that shipping fees are non-refundable.
Exchanges
If you wish to exchange a product, please let us know which item you would like to receive as a replacement. Exchange is subject to stock availability.
Return costs
Return costs are the responsibility of the customer, except in the case of a defective product or an error on our part. In these cases, we will cover the return costs.
Exceptions
Sale or promotional items cannot be returned or refunded unless defective.